FAQs

Are these the right FAQs for my Aqua-Tots Gift Card? 

To get you to the right place for assistance, please review the terms on the back of the card or on the eGift template.  

Gift card numbers that are 19 digits, start with “2787” are issued by TOTUS GC Canada, Ltd; you are in the right place! 

All other gift cards can be serviced at aqua-tots.com/contact. 

Where can a Aqua-Tots gift card be purchased and redeemed?

Aqua-Tots gift cards are currently only available for purchase in Canada, and can only be redeemed at Aqua-Tots school locations within Canada.

How can I order a card for myself or as a gift?

Individual digital and physical gift cards are available for purchase here.

When can I/my gift recipient expect my digital gift card order?

Digital gift cards are sent via email almost immediately or on the date designated by the purchaser.

When can I/my gift recipient expect my physical gift card order?

Physical gift cards are sent via Canada Post Regular Parcel/Lettermail, UPS Standard, Canada Post Xpresspost or UPS Expedited, or Canada Post Priority or UPS Express. Based on the delivery method chosen by the purchaser, the gift card(s) should arrive within 2-10 business days.

How do I redeem my Aqua-Tots gift card?

Aqua-Tots gift cards can be redeemed in Canada only for authorized goods, swim lessons and memberships at participating Aqua-Tots school locations. Aqua-Tots gift cards cannot be redeemed online. To redeem, present your digital or physical gift card to cashier.

What if I have a question about redeeming a gift card?

If you or your gift recipient have any questions or difficulty redeeming a gift card, please visit Aqua-Tots help site or email aqua-tots@giftcardhelp.com.

Does a TOTUS GC Canada, Ltd Issued Aqua-Tots gift card have an expiration date or any associated non-use fees?

TOTUS GC Canada, Ltd Issued Aqua-Tots gift cards do not expire or incur any fees.

How can I check my gift card balance on a TOTUS GC Canada, Ltd Issued gift card?

Gift card balances can be checked at aqua-tots.balance.giftcardhelp.ca or by contacting our team at 866-551-8534 or aqua-tots@giftcardhelp.com.

How can I request a refund for my TOTUS GC Canada, Ltd Issued Aqua-Tots gift card if it has a low balance?

Where required by law, remaining balances on cards may be subject to refund. If your TOTUS GC Canada, Ltd Issued Aqua-Tots gift card has a verifiable balance of $15 or less, please contact 866-551-8534 or aqua-tots@giftcardhelp.com to request a refund.

How can I request a replacement on a lost, stolen or damaged TOTUS GC Canada, Ltd Issued Aqua-Tots gift card?

To request a replacement or report a lost or stolen card, please contact aqua-tots@giftcardhelp.com.

Who should I contact with concerns about the status of a gift card or gift card fraud?

If you have any questions or concerns about the status of a gift card, please email us at aqua-tots@giftcardhelp.com or call 866-551-8534.